Terms & Conditions

  1. Here at ByTamrin, we create we offer you and opportunity to start your own small business by stocking up with us.
  2. ByTamrin is a business in the candle industry. 
  3. Delivery policy (please see our shipping policy in the footer of our site.
  4. Return and Refunds policy. The provision of goods and services by ByTamrin is subject to availability. In cases of unavailability, ByTamrin will refund the client in full within 30 days. Should you want to return goods we ONLY offer vouchers to the value of purchased items (excluding shipping amount), no refunds. 
  5. Customer Privacy policy. ByTamrin shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted. Payment may be made via Visa and MasterCard.
  7. Card acquiring and security. Card transactions will be acquired for ByTamrin via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details. Customer details will be stored by ByTamrin separately from card details which are entered by the client on PayGate’s secure site. Formore detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency. The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility. ByTamrin takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile. This website is governed by the laws of South Africa and ByTamrin chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation. ByTamrin may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information. This website is run by ByTamrin (private company) based in South Africa trading as By Tamrin and with registration number 2021/391071/07. 


For more information or enquiries please contact us on: info@bytamrin.com .